Call Center Training (22 hrs) – Classroom/Online training 

Are you aspiring to work in a Call Center but do not know what it entails?
Are you currently in a Call Center and wish to move up the ladder?
If you’ve been wondering how you can pick up the required skills, then this Call Center training module is for you.

A complete training module to develop English communication skills for anyone who wants to enter the international call center industry. In order to speak with customers across the globe, and answer queries satisfactorily. Call center agents need to be clear, prompt and precise with their responses, and speak English correctly, pleasantly and intelligibly. This call center training module provides an easy-to-follow, step – by – step course in building English-speaking skills, Accent, personality and job Interview skills for a call center job.
This call center course provides an introduction to the world of call centers. you will learn about the most important aspects of the operationalfunctions at the floor at the call centers and the main roles and responsibilities as contact center executive.

For call center executives to perform to their maximum ability, it’s important for each agent to understand the role in which their job is performed. This call center training will help you to learn all about call center functioning and where you fit in the big picture of service and operations in a call center.

Learn about how outsourcing works, the demographics of call centers in today’s modern world and how this profession has expanded beating geographical boundaries. This course will help you explore the most important functions of a call center operations and learn about the “what” and “why” of call center performance expectations.

Introduction to call center

Types of Call Center
Functioning of a Call Center
Scope of the Call Center Industry

Essential Soft skills

Communication skills- Elimination of Grammatical errors
Telephonic skills – Outbound / Inbound / Marketing skills
Reading Skills – Focus on wave modulation
Listening Skills

Accent Neutralization

Accent Naturalization – Elimination of Mother Tongue Influence (MTI).
Jaw Exercises Pronunciation of Consonants & Vowels.
Rules of Intonations.
Basics of American & British Accent.

Preparation for a job Interview

Resume formatting
Understanding various job interview rounds
Extempore – Improving thought process to speak on any given topic on the spot
Group discussion – Improving interacting skills to create a competitive edge over others.
Grammar / Aptitude / Listening Test
Preparing for the personal interview

Personality Enhancement

Managing Attitude
Killing Nervousness & Building Confidence.
Body language & dress code

Mock Sessions

It’s time to practice and implement what you have learned.
Practice sessions for group discussions
Practicing job interview rounds

Free Assistance After Course Completion

It doesn’t end with the completion of your English course. You would access to our free online English lessons, the ever growing library of more than 850+ English lessons already in place covering topics such as, Grammar, Vocabulary, Conversation and much more.

Pictionary

Course books designed with a lot of picture vocabulary to get a better understanding of the lesson plans. Easy way to remember the most difficult vocabulary as pictures register faster than words.